Casinom Terms & Conditions

1 General Information & Acceptance

Casinom.ws ("casinom", "we", "the platform") is an internationally licensed online gaming platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("user", "member", "you") and casinom.

By registering on or using casinom, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use casinom.

Casinom serves users across multiple countries, including Bangladesh. However, it is solely the user's responsibility to comply with the laws of their own country. casinom does not provide legal advice specific to any jurisdiction.

2 Account Registration & Verification

Registration Process

You must provide accurate and complete information when registering at casinom. casinom reserves the right to terminate any account created with false or misleading details.

• Each individual is permitted a maximum of one account.
• The email address and phone number provided at registration must remain active.
• Multiple accounts from the same household or IP address are not permitted.
• Any changes to your account information must be reported to casinom immediately.

KYC Verification

Casinom complies with international anti-money laundering regulations. KYC (Know Your Customer) verification is mandatory before withdrawals or for transactions above a certain threshold.

• A copy of your national ID card or passport.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (if required).

KYC information is stored with the highest level of security and is never shared with third parties.

3 Eligibility & Age Requirement

The following conditions must be met to use casinom:

• Age: You must be at least 18 years of age.
• Mental Capacity: You must be capable of making informed and voluntary decisions.
• Personal Account: Accounts may only be opened for personal use and not on behalf of another person.
• Not Self-Excluded: If you have voluntarily self-excluded, opening a new account is not permitted.

4 Deposit & Payment Rules

Deposit Methods

Casinom supports multiple payment methods including bKash, Nagad, and Rocket. For more details, visit our Payment Page See.

• The minimum deposit amount may vary depending on the payment method used.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not permitted.
• Deposits are generally processed instantly, though banking delays may occasionally extend processing times.
• Casinom does not charge deposit fees, though the payment provider may apply their own charges.

Deposit Limit

Casinom allows users to set deposit limits to support their wellbeing. Limits can be set on a daily, weekly, or monthly basis. A reduced limit takes effect immediately, while an increased limit comes into effect after 72 hours.

5 Withdrawal Rules

The following conditions apply when withdrawing funds from casinom:

• KYC verification must be completed before making a withdrawal.
• Withdrawals must be made using the same payment method used for the deposit, where possible.
• A minimum withdrawal amount applies — the specific amount is listed on the payment page.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals are typically processed within 24–72 business hours.

Withdrawal Rejection

Casinom reserves the right to hold or cancel a withdrawal under the following circumstances: incomplete KYC verification, suspected breach of Terms & Conditions, suspected fraud or money laundering, or technical issues.

6 Bonus & Promotion Terms

General Bonus Terms

All bonus offers on casinom are subject to specific terms and conditions. Please read the individual terms of each offer carefully before claiming any bonus.

• Wagering Requirement: Bonus funds must be wagered a specified number of times (typically 20x–40x) before any withdrawal can be made.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. Not all bonuses apply to all games.
• Maximum Bet: When playing with bonus funds, a maximum bet per round applies.
• Concurrent Bonus: Multiple bonuses generally cannot be used at the same time.

Welcome Bonus

The welcome bonus is available to new members only and applies to the first deposit. Each person is eligible for this bonus once. Creating new accounts to claim the bonus repeatedly is a violation of our Terms & Conditions.

7 Gaming Rules

The following rules apply when playing games on casinom:

• Game outcomes are determined by an RNG (Random Number Generator) — casinom does not predetermine or manipulate results in any way.
• Casinom reserves the right to void any abnormal winnings resulting from a technical error.
• Using software or bots during gameplay is strictly prohibited.
• Disrespectful behavior toward other players or dealers in live games is not allowed.
• If a game is interrupted due to network issues, casinom will resolve the matter in accordance with its standard policy.

8 Prohibited Activities

The following activities are strictly prohibited on the casinom platform:

• Multiple Accounts: Opening more than one account per person is strictly prohibited.
• Identity Fraud: Operating an account under someone else's name or a false identity.
• Bonus Abuse: Using multiple accounts or identities strategically to claim bonuses.
• Money Laundering: Using the platform for illegal financial transactions or money laundering.
• Hacking or Exploiting Vulnerabilities: Exploiting technical vulnerabilities in the platform.
• Bot Usage: Using automated software to play games.
• Collusive Betting: Multiple players placing strategic bets against each other in coordination.

Any violation of this prohibition will result in immediate account closure and all balances may be forfeited. Legal action may be taken in serious cases.

9 Account Closure & Temporary Suspension

Closed by User

You may close your account at any time. Please withdraw your balance before doing so. To reactivate a closed account, contact our support team.

Closed by casinom

Casinom may close or temporarily suspend an account for the following reasons:

• Breach of Terms
• Suspected Fraud
• Incomplete KYC Verification
• Prolonged inactivity (more than 24 months)
• Regulatory or legal reasons

10 Responsible Gaming Policy

Casinom is deeply committed to Responsible Gaming. We believe gaming is a form of entertainment, not a source of income.

Available Protection Tools

• Deposit Limit: Set daily, weekly, and monthly limits.
• Session Timer: Automatic logout after a set period of inactivity.
• Reality Check: Regular summaries of time spent and money wagered.
• Self-Exclusion: Option to self-exclude temporarily or permanently.

For more details, visit our Responsible Gaming View page.

11 Privacy & Data Protection

Casinom takes your privacy seriously. For full details on how we collect, use, and protect your personal data, please see our Privacy Policy page.

• Your information is used solely for the purpose of providing our services.
• Your information is never sold to third parties.
• No information is shared beyond what is legally required.
• All data is protected with 256-bit SSL encryption.

12 Changes to Terms & Contact

Casinom reserves the right to update these terms at any time. For significant changes, registered users will be notified by email.

Continued use of the platform after any changes will be considered acceptance of the updated terms.

Contact

If you have any questions about these terms, please contact us:

• Email: support@casinom.ws
• Live Chat: 24/7 support available in Bengali