Casinom Privacy Policy

1 Introduction & Commitment

Casinom.ws ("casinom", "we", "us", "our") takes your personal data privacy seriously. This Privacy Policy ("Policy") explains what information we collect, how we use it, and what rights you have.

By using the casinom website or app, you are considered to have read and accepted this Privacy Policy. This policy applies together with our Terms & Conditionsapplies alongside our

This privacy policy applies to users in Bangladesh and all other countries where casinom operates. We comply with GDPR and international data protection standards.

2 What Information We Collect

Information Collected at Registration

The following information is collected when you open an account at casinom:

• Full Name (as per National ID Card)
• Date of birth (for age verification)
• Email Address
• Mobile Number
• Current Address
• Preferred Currency & Language

Information Collected During KYC Verification

KYC verification is required for withdrawals or transactions above a certain amount. Information collected at this stage:

• Copy of National ID Card or Passport
• Proof of address (utility bill or bank statement)
• Proof of Payment Method Ownership (if required)
• Selfie or photo (for identity verification, if required)

Automatically Collected Information

Some information is collected automatically while you use the platform:

3 How We Use Your Information

Casinom uses your information for the following purposes:

Service Delivery

• Creating and Managing Your Account
• Processing transactions and confirming deposits/withdrawals
• Providing Gaming Services & Maintaining Game History
• Providing Customer Support
• Managing Bonuses & Promotions

Security & Legal Compliance

• Identity Verification & Fraud Prevention
• Compliance with Anti-Money Laundering (AML) Regulations
• Verifying Age & Ensuring Responsible Gaming
• Meeting regulatory requirements

Improvement & Personalization

• Improving Platform Performance
• Recommending games based on your preferences
• Sending relevant offers and promotions (with your consent)

4 Data Sharing Policy

Casinom does not sell your information. Data may be shared only in the limited circumstances outlined below:

Service Partners

We work with trusted third-party providers to operate our services. All of them are bound by strict confidentiality agreements:

• Payment Processors: To process transactions (bKash, Nagad, etc.)
• Game Providers: For the provision of gaming software
• KYC Verification Provider: For Identity Verification
• Cloud Service Providers: For Secure Data Storage

Legal Requirements

In the following circumstances, we may be required to share information due to legal obligations:

• Court Orders or Government Directives
• Requests from Regulatory Authorities
• Assisting in the investigation of serious fraud or money laundering

5 Data Storage & Protection

Retention Period

Casinom retains your information for the following periods:

• Account Information: 5 years after account closure (as required by law)
• Transaction Records: 7 Years (Financial Regulatory Requirement)
• KYC Information: Up to 5 Years
• Cookie Data: Typically 30 days to 1 year

Technical Security Measures

• 256-bit SSL/TLS encryption — applied to all data transmissions
• AES-256 encryption — for data at rest
• Two-factor authentication (2FA) — for admin access
• Regular Security Audits & Penetration Testing
• Firewall & Intrusion Detection System
• Regular Server Data Backups

Response to Data Breaches

In the event of a data breach, casinom will notify affected users within 72 hours and take immediate steps to resolve the issue.

6 Your Rights Over Your Information

As a casinom user, you have the following rights over your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Portability: You may request your information in a portable format.
• Right to Object: You can object to certain types of data processing.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

Please note that in some cases, legal obligations may prevent us from deleting all information. If so, we will inform you of the reason.

7 Cookie Policy

Cookies We Use

Casinom uses the following types of cookies:

Cookie Controls

You can disable all cookies except essential ones. Cookies can also be managed through your browser settings. Please be aware that disabling certain cookies may affect the functionality of some site features.

8 Minor's Privacy

Casinom is strictly for adults. We do not serve anyone under 18 or collect any information from minors.

If we become aware that a minor's information is in our system, we will immediately close that account and delete all associated data.

9 Third-Party Services & Links

The casinom platform may integrate third-party services such as payment gateways or game providers. These service providers have their own privacy policies.

Casinom is not responsible for the privacy practices of these third-party services. We recommend reading their individual policies before using their services.

All third parties we work with are required to sign strict data processing agreements, ensuring the protection of your information.

10 Policy Changes & Updates

Casinom may update this privacy policy at any time. When changes are made:

• Updated versions of this policy will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of any significant changes.

Continued use of casinom after any changes will be considered acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@casinom.ws
• Live Chat: 24/7 Support Available in Bengali
• Response Time: Usually within 30 business days